Thank you for choosing DomCrafting.com for your customized gift needs.

We strive to provide the highest quality products and services. However, we understand that there may be instances where you may need to return or exchange your purchase.

General Refund Policy

• Custom Orders: Due to the personalized nature of our products, custom orders are generally non-refundable. If there’s an error on our part, we’ll work with you to find a resolution.
• Non-Custom Orders: For non-custom orders, returns or exchanges are accepted within 30 days of purchase. The item must be in its original condition, unused, and with all original packaging.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will either replace the item or provide a full refund.

Refund Process

1. Contact Us: To initiate a refund, please contact our customer support team at support@domcrafting.com  or +91 9319528277.
2. Provide Details: Please provide your order number, name, and a brief explanation for the return or exchange.
3. Return Shipping: We will provide you with instructions on how to return the item. You may be responsible for the return shipping costs, unless the item was damaged or defective.
4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange as requested. Refunds will be issued to the original payment method.

Exceptions

• Sale Items: Sale items are typically non-refundable.
• Personalized Items: As mentioned earlier, custom orders are generally non-refundable.